Sarros Hot Water
Terms and Conditions

Scope of Work

Includes supply and installation of a gas hot water system by licensed Sarros gas fitters, compliant with Australian Standards, WA plumbing codes, and gas safety regulations.

Package Inclusions

• Gas hot water unit supply
• Standard installation labour
• Basic gas connections (where supply is adequate and compliant)
• Standard plumbing to existing HWS location
• Flue installation and venting (standard configuration)
• System commissioning and gas leak testing
• Customer handover and operation instructions
• Gas compliance certificate

Exclusions

Quoted price excludes:

• Isolation valves, additional fittings, or pipework
• Gas line extensions/upgrades
• New gas meter or supply upgrades
• Concrete slabs or equipment pads
• Flue extensions/modifications
• Electrical connections for gas systems with electrical components
• Structural modifications or access improvements
• Removal/disposal of old units (unless specified)
• Council permits or approvals
• Gas leaks on existing property gas service/appliances

Additional Charges

Additional materials or services will be quoted and require written approval before commencement.

Customer Responsibilities

• Site readiness and clear access
• Adequate space for unit placement
• Compliant and accessible gas supply
• Obtain necessary permits/council approvals
• Adult (18+) present during installation
• Pets secured and area clear
• Disconnect existing gas appliances if required

Installation Timeline

• Estimated timeframes communicated at booking
• Standard installations completed within 1 day
• Timelines may change due to weather, supply, or site issues
• 24–48 hours notice of installation date
• Works during standard hours (7am–4pm)
• Gas compliance testing completed same day where possible

Warranty Coverage

• Unit: Manufacturer’s warranty (varies by brand)
• Installation: Sarros lifetime workmanship guarantee
• Parts/labour: Manufacturer covers parts; Sarros covers installation
• Warranty activation requires full payment and system registration
• Regular maintenance recommended for warranty validity

Site Assessment

• Pre-installation assessment may be required for complex jobs
• Assessment fee may apply if installation cannot proceed
• Customers advised of site-specific requirements in advance
• Installations may be rescheduled if site is unsuitable
• Gas supply adequacy assessed on site

Safety & Compliance

• All gas work by licensed WA gas fitters (PL8405)
• Gas compliance certificate issued on completion
• Complies with AS/NZS 5601 standards
• Mandatory gas leak testing performed
• Safety shutdown procedures explained at handover

Acceptance

Proceeding with installation confirms customer acceptance of these Terms and Conditions.

Pre-Work Requirements

• Asbestos switchboards must be upgraded and replaced before works commence
• All defects must be rectified before new works
• Comprehensive inspection conducted prior to commencement

Compliance and Safety

• All works comply with AS/NZS 3000 and WA Electrical Requirements
• Permits and inspections as required
• Modifications must meet current standards
• Main power isolation and safety barriers during works
• PPE and safety protocols enforced

Scope Limitations

• Works limited to agreed scope; additional defects quoted separately
• Meter box upgrades may require Western Power approval
• Existing cable condition assessed on-site
• Clear and safe access required

Testing and Certification

• All circuits tested for compliance
• Electrical Safety Certificate issued upon completion
• Remedial works quoted if circuits fail

Customer Responsibilities

• Switch off appliances before works
• Provide safe, hazard-free environment
• Arrange alternative power if needed
• Do not modify completed works
• Future works must be by licensed electricians

Warranty and Liability

• Sarros Lifetime Workmanship Guarantee covers installation works
• Guarantee covers workmanship only, not equipment failures
• Not liable for pre-existing faults or property damage during power isolation
• Force majeure may affect completion timeframes

Variation Management

• Scope changes require written approval
• Additional costs quoted before proceeding
• Customer may refuse variations, but original scope must meet safety standards

Completion and Handover

• Labels updated to reflect new configuration
• Customer briefing on operation and safety features
• Documentation and certificates provided
• Customer sign-off required before completion
• Photo documentation retained for quality assurance

Acknowledgment

Proceeding with switchboard works confirms customer acceptance of these terms.

Government Rebates & Small-scale Technology Certificates (STCs)

For eligible supply & installation packages, Sarros will process Small-scale Technology Certificates (STCs) and apply the value as a point of sale discount on your invoice. You receive the rebate immediately—no paperwork required on your part.

Eligibility & Processing

• STC eligibility is based on system type, property location, and government policy.
• Sarros will confirm your eligibility and the STC value at quotation.
• STCs must be assigned to Sarros as part of the agreement.

Application of Discount

• STC rebate is deducted from your invoice at point of sale.(Supply & Instllation Package)
• No further action is required from you—the discount is immediate.

Changes to Rebates

• Government rebate programs and STC values may change without notice.
• If rebate values change before installation, Sarros will notify you and update your quote.