Sarros Enterprises Pty Ltd

ABN: 42 632 273 879 | License# EC12050 | License# PL8399

9/49 Biscayne Way, Jandakot 6164 | (08) 9226 7900 | www.sarros.com.au

Sarros Lifetime Workmanship Guarantee

Terms & Conditions

Effective Date: 26 June 2025

Terms of Lifetime Workmanship Guarantee:

1. Guarantee Scope

  • Sarros provides a lifetime guarantee on the quality of workmanship performed by its professionals during electrical installations, plumbing installations, and appliance installations.
  • This guarantee covers all workmanship defects but does not cover manufacturer warranties on products/appliances (which are covered separately by manufacturer warranties).

2. Eligibility

  • This guarantee applies only to the original installation completed by Sarros licensed professionals.
  • The guarantee is non-transferable and remains valid only for the original purchaser at the original installation address.

3. Void Conditions

  • The guarantee will be void if any other trades or third-party services have conducted work on the property that affects the area where Sarros's installation was performed.
  • Unauthorized modifications, repairs, or alterations to the installation will void this guarantee.
  • Normal wear and tear, misuse, or damage from external factors are not covered.

4. Claims Process

To initiate a claim, contact Sarros Customer Support:

  • Provide details of the issue along with proof of the original installation by Sarros.
  • Claims will be assessed by qualified Sarros professionals within 48 hours of contact.

5. Remedies Provided

  • In cases of valid claims, Sarros will, at its discretion, correct the defective workmanship free of charge.
  • Any further work required to correct issues not covered by this workmanship guarantee may incur additional charges.
  • All remedial work maintains Sarros' commitment to 100% customer satisfaction.

6. Exclusivity of Remedies

  • The remedies described in these terms are the exclusive remedies available under this guarantee.
  • Sarros is not liable for incidental or consequential damages resulting from any defect in workmanship.

7. Additional Rights

  • The lifetime guarantee provides specific legal rights. Additional rights may exist under applicable Australian Consumer Law within Western Australia.

This Warranty is governed by and construed in accordance with the laws of Australian Consumer Law. Any disputes arising from this Warranty shall be subject to the exclusive jurisdiction of the Magistrates Court of WA.